Clear enough to understand. Careful enough to trust.
Policy Iris exists to help people understand insurance policies they already own. Our editorial process is designed to keep education separate from sales, source facts and make uncertainty visible.
How topics are selected
We study recurring policyholder questions from search trends, public forums, customer conversations and insurer servicing journeys. A frequently asked question is a research signal—not evidence that the most popular answer is correct.
Our source hierarchy
- Applicable law, regulations and regulator publications.
- The issued policy contract, product filing and official insurer records.
- Official insurer servicing guidance.
- Qualified professional interpretation where judgement is required.
Actuarial and professional review
Articles involving material calculations, policy mechanics or financial decision frameworks should be reviewed by a suitably qualified professional before publication. Tax and legal topics require the appropriate specialist review.
What AI may and may not do
AI tools may assist with research organisation, drafting and readability. They are not treated as an authoritative source. Material claims must be checked against primary sources, and financial calculations must not be generated by a language model.
Corrections and updates
Every guide carries a review date. When rules, product terms or reliable evidence change, we update the article and its review date. Substantive errors should be corrected promptly and transparently.
Independence
Policy Iris does not rank an insurer or policy more favourably because of payment. Sponsored or commercial relationships, if introduced, must be clearly disclosed and kept separate from editorial conclusions.
Important boundary
Our articles provide general education. They do not replace the policy contract, insurer records, a current surrender quotation, claims decision or personalised financial, actuarial, legal or tax advice.